Featuring TOTAL CARE DENTAL

A patient of Total Care Dental on Odana Road in Madison, WI called me to say, “You need to see this place. What a great reception area!”  I made an appointment to visit and hear the story of how it came into being.

TCD moved to a new location and in doing so had the opportunity to make their space really work for them. Knowing that many people are fearful of going to the dentist, they wanted their reception space to calm those fears. The use of warm browns, beiges and taupe, accents of wood, and colorful wall artwork complement each other beautifully and speak of the natural world. ‘Cozy’ became the key quality they wanted their reception area to express. Even the table lamps enhance a cozy light that makes the room more welcoming. And what could be cozier than a fireplace? Rather than placing the fireplace in a corner where only a few could enjoy it, they positioned it to allow three sections of the reception area to have direct access to its warmth and ambience.

Cozy was also implemented by creating several spaces for seating - like small living rooms.  A variety of seating options and the way they are configured is instrumental in offering places for personal space.  From simple upholstered chairs with arms to open benches and angled seating, patients can find a ‘fit’ to their body shape and privacy needs.

Care for the patient is also accommodated in other ways. In thinking of the patient’s needs, it was important to create comfort, ease, and personal space.  A partitioned room designed for children is stocked with books, games, and TV - including a cocktail table arcade game. Just outside is an upholstered bench for a waiting parent to be mindful of her child without having to be in that space.  I was told that this bench, located closer to the entrance and the reception desk, is also a favorite ‘sit’ for the elderly as they wait for their appointments. All in all – the entrance, the children’s area, and this bench are able to be easily monitored by the staff at the front desk.

Patient care is exhibited in available WIFI and a separate desk computer for use.  Both magazines and beverages are easily accessible and uncomplicated to acquire.  A large wall screen shares about Total Care Dental, its staff, and educates around good dental hygiene.  Visible, but without sound, this opportunity’ to learn’ is non-invasive to the reception room activity.

Two of my favorite spaces in this reception area are its entrance and the reception desk.  As a patient comes in from the outside, he comes into an inviting second entrance.  Here the beautiful Total Care Dental logo is etched into the window, a welcome sign instructs patients to check in at the front desk, and the door into the reception space is positioned at an angle – adding interest and uniqueness. This is a simple space with a powerful impact.  

The design of the reception desk space is extraordinary. Care has been taken to not have patients see and hear the work done behind the scenes.  The curvature of the wall keeps the office area from sight, yet very accessible to those who are working.  

This reception area has accomplished ‘cozy’ in a way that cares for patient needs.  And the bonus – it inspires beautiful smiles to happen!

Special Note:  Furniture and Photographs by Lerdahl Business Interiors